Refund policy

Return & Refund policy

We offer a conditional 100% money-back guarantee on RFPLY products for the first 30 days.

The return policy is not for use as a trial period. Sample downloads and previews of all products are available for review before purchasing.

It is your responsibility to ensure receipt of any emails containing download links and passwords including checking your junk/spam folders. If you do not receive emails they will be resent on request to an alternate email address and you can resend the download links and passwords to yourself.

It is your responsibility to read the product pages which describe in detail what is included.

Not understanding how to use the product or making end-user mistakes such as not reading or following directions is not covered. All Proposal templates products include customer support to assist you when you need help.

Proposal templates may only be used and reviewed by the original purchaser. The 30 day offer is void if any material from the product or created using the product is transmitted to any other party. If any documents or materials have been used in the course of business or have been distributed to other parties we do not accept returns for any reason.

Orders for 3 or more products either on the same order or within the same 30 day period cannot be returned for any reason. Orders for custom services cannot be refunded.

Use of a FastTrack service is not returnable and any product purchase in conjunction with the use of consulting services (free or purchased) is not returnable.

If a different Proposal product is better suited to your needs you may opt to swap to an alternate product. If a lower priced product is chosen the difference will be credited. If a higher priced product is chosen the difference in price will be charged with full credit given for qualifying upgrades. If you opt to swap to a different product then no returns will be accepted for any reason. You may only elect to swap a single product and one-time only.

Returns requests are only processed by email during normal business hours. The company reserves the right to refuse return requests that are determined to be an abuse of our return policy and chargeback attempts in violation of this policy will be disputed.

This return policy posted on this web page is the only valid return policy that will be recognized. This return policy is available for review prior to purchasing and is also available in the click-wrap purchase agreement you agreed to before completing the download.

Return policy is void in cases of illegal or fraudulent activity. All Proposal materials are registered with the U.S. Copyright Office. We reserve the right to notify appropriate parties in cases of fraud.